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Enterprise Mobility: Why is it more than a passing trend?

enterprise mobility

Enterprise mobility is a trend that has been on the CIO’s agenda for a few years now. But when we are talking about enterprise mobility and mobility solutions what are we actually referring to? And further to that what has been the root cause for pushing mobility strategy as part of the business agenda?

The consumerisation of IT

Consumerisation of IT has transformed the way we work, analyse and consume information on mobile devices. With the likes of the Apple App Store or Google Play and to a lesser extent BlackBerry AppWorld pushing the design, usage and a high user expectation in our personal lives; organisations are under extreme pressure from employees and executives who now demand the same level of experience in their working lives too. This has brought about seismic shifts in the way organisations view technology, imposing new challenges but equally presenting new opportunities to adapt and exploit these shifts for improved competitive advantage, productivity, and lower TCO through enterprise mobility.

Within enterprise mobility; there are two very specific areas that need to be unpacked in order to really understand the enterprise mobility trend. These two areas are mobile devices and mobile applications. These two areas combined are where your organisations mobility strategy comes to life.

Enterprise Mobility button

Mobile Devices

The first shift is from a device management perspective where in the past; organisations equipped their employees with a corporate-owned device, IT departments had control over what devices entered the organisation. Today is a different scene altogether. Thanks to consumerisation ([tooltip title=”” content=”Bring Your Own Device” type=”classic” ]BYOD[/tooltip]), more employee liable devices are entering the workplace and IT departments as a result have lost control over what devices are entering the organisation. Traditional “formal” device policies that were mainstream in the past are therefore no longer sustainable in today’s mobile age and organisations must embrace this shift by adapting their device policies by accommodating both “formal” and “informal” approaches.

Mobile Apps

The second shift is from a mobile application perspective. The decision by mobile OS vendors like Apple and Google to open up their platforms for developers to build mobile apps resulted in the birth of a “virtual consumer market” for mobile apps. In this market, developers create high quality mobile apps and publish them to a mobile app-store. Consumers in turn frequent these app-stores and for a nominal fee, can purchase mobile applications and install them directly to their mobile device.

The last several years has seen this virtual consumer grow significantly with iTunes for example having exploded from 25,000 apps in 2009 to 750,000 apps in 2013. Today it is possible for consumers to find an app for just about any purpose from bar-code scanning, to document sharing, to social collaboration, and most offer superb user experience thanks to the competitive nature of this market. With access to such a plethora of mobile applications and with the recent innovations in mobile device technologies (such as tablets and hybrid computers) a demand is emanating from consumers for access to apps that promote collaboration with the enterprise. And why shouldn’t they?

Enterprise Mobility Evolution

Enterprise mobility is evolving in the postdigital enterprise from being merely a consideration in design; to a mobile first implementation, to a mobile only implementation. To this end there are; over and above the mobile devices and the mobile apps; other organisational drivers (important to the CIO) which are important to unpack in your mobile journey.

Are you ready for Enterprise Mobility? Does your organisation have a need for mobile device management and mobile apps that are strategically relevant to your business strategy? Find out more from Sergio Congia; the Deloitte SAP Mobility Lead.

mobility readiness assessment

Taking retail lending to the next level to boost productivity and improve the customer experience

retail lending

For retail lending, the Internet has opened the door to a whole new world. In fact, it has fundamentally changed the way in which business is done and services are delivered. Whether in a retail store, a restaurant, or a bank, consumers’ expectations have changed.

They expect businesses to provide services that are simple to understand, tailored to their needs, and rapidly delivered. They also expect to connect in real time and on demand through whatever channel they prefer – in person, over the Internet, by phone, or through a mobile device.

Financial institutions have recognised these trends and have increased their hours of operation, enhanced their online offerings, and developed mobile applications. Although these changes have already improved the way banking is done, today’s retail lenders still have the opportunity to be on the leading edge of this transformation.

To be successful, lenders will need a clear view of how these changes will be reflected in their market and how to make the most of this new reality.

Download the full article . . . . Retail Lending 3.0 – Boosting productivity and improving the customer experience

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Businesses are embracing mobility but now comes the hard part

Rapid technology developments in wireless connectivity and mobile devices marked the beginning of the mobility revolution. Next came the apps renaissance, when intuitive, engaging pieces of software, tailored for smartphones and tablets, began to change our day-to-day lives. The revolution has now reached business. Many organizations today find mobile initiatives popping up in every business unit, in every region and in every department. The floodgates have opened. Now what?

For some, the path forward might begin by pushing existing solutions and processes to mobile channels, without blue-sky thinking of how business might change if location constraints disappeared. For others, disciplined experimentation can reveal compelling scenarios, which can lead to doing traditional things differently, as well as doing fundamentally different things. When left to its own devices, each faction – individual, department or organization – will struggle through the learning process towards its own vision of mobile enlightenment.

In this chaotic environment, CIOs face three challenges. First, they need to build capabilities to deliver intuitive, user-friendly mobile applications that can meet or exceed expectations set by consumer technologies. Mobile delivery requires new skills, new mindsets, new application architectures, new methodologies and new approaches to problem-solving. Above all, solutions must focus on usability – design-led thinking with mobile mentalities. Scope should be reined in to create well-defined, elegant solutions that address explicit problems, not broad collections of functionality. User experiences should be mobile-centric, based on touch/swipe/talk, not point/click/type. Leonardo da Vinci’s description of simplicity as the ultimate form of sophistication might be a foreign concept to many central IT departments today, but it is also a prime directive. As mobile becomes increasingly important in customer and employee interactions, the complexity of applications, or apps, will naturally grow with heightened integration, security and maintenance needs.

The second challenge for CIOs is to help the business deliver innovative applications with significant potential for positive disruption. Experimentation can be a good way to show progress and help crystalize opportunities, but many use cases remain uncharted. Until users interact with an early prototype, they may not know what they want, much less what they need. CIOs can become beacons of big-picture thinking and tactical adjudication by embracing the proliferation of mobile initiatives, and accelerating the mobile adoption learning curve across the organization.

The third challenge is that mobility introduces yet another level of complexity that CIOs must manage and support at an enterprise scale. What’s an effective way to deal with pressure to get behind each “next big thing”? Should employee-owned devices be allowed on enterprise networks? And if so, what data, applications and services should they be permitted to access? How should IT practices change to support mobile applications? True enterprise-class mobility requires governance, security, privacy and compliance policies – with effective management of mobile devices, enterprise app stores, mobile middleware and more. The trick is to build a solid foundational infrastructure without throttling the business. As you likely know, the business can’t – and won’t – wait for a fully formed mobile enablement roadmap to be defined and put into place.

If you have any questions relating to this article, or require a more detailed discussion, contact Kamal Ramsingh (Head of Technology – Deloitte South Africa) at

Would you like to read the full article? Click Here to download Deloitte Tech Trends 2012

Do you have any comment or feedback? We would love to hear from you!


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